Shipping policy

Shipping destinations

We currently ship orders to Canada and the United States.

If your country isn’t available at checkout, we’re unable to ship there at this time.

Processing times

Orders containing in-stock items are typically processed within 1–3 business days, excluding weekends and holidays.

Processing begins after payment has been confirmed. During launches, sales, holidays, and high-volume periods, processing may take longer. We’ll contact you if there is a significant delay with your order.

Shipping rates and delivery times

Available shipping methods, costs, and estimated delivery times are shown at checkout based on your delivery address and order details.

Delivery estimates begin after your order has been processed and shipped. They are estimates only and aren’t guaranteed, because delays can occur with carriers, customs, weather, or other circumstances outside our control.

Pre-orders

Items marked PRE-ORDER are not currently in stock. The estimated release or shipping date is shown on the product page and may change due to delays from the label, distributor, or supplier.

Payment for pre-order items is processed when the order is placed. You may request cancellation before your pre-order ships by contacting us at help.youthlaneca@yahoo.com.

If a release is cancelled or significantly delayed, we’ll contact you with the available options, which may include cancellation and a refund.

Orders containing both in-stock and pre-order items ship together once all items are available.

Customs, duties, and taxes

International orders may be subject to customs fees, import duties, taxes, or brokerage charges. These charges are the customer’s responsibility unless otherwise stated at checkout.

Customs processing may also delay delivery. We don’t control customs decisions or processing times.

Address changes

Please contact us as soon as possible at help.youthlaneca@yahoo.com if you need to change your shipping address.

We can’t guarantee that an address can be changed after an order has been processed or shipped. Customers are responsible for entering a complete and accurate delivery address.

Undeliverable or returned packages

If an order is returned because of an incorrect address, refused delivery, or failure to collect the package, we’ll contact you about the available options. Additional shipping charges may apply to resend the order.

Lost, stolen, or delayed packages

If tracking shows that your package was delivered but you can’t locate it, check with household members, neighbours, and your local carrier first.

If your package appears lost or is significantly delayed, contact us at help.youthlaneca@yahoo.com with your order number. We’ll help investigate with the carrier, but carrier delivery estimates and investigations aren’t guaranteed.