Refund policy

We want you to be happy with your purchase. We accept eligible return requests within 30 days of delivery.

To qualify for a change-of-mind return, items must be in their original condition:

K-pop albums: Factory-sealed and unopened, with all original packaging and inclusions intact.
K-pop merchandise: Unused, unworn, and returned with original tags and packaging where applicable.
Skincare: Unopened, unused, and with the original safety seal intact.

To start a return, contact us at help.youthlaneca@yahoo.com with your order number and reason for the return. Please wait for return instructions before sending anything back.

Pre-orders

Items marked PRE-ORDER are not currently in stock. The estimated release or shipping date is shown on the product page and may change due to delays from the label, distributor, or supplier.

Payment for pre-order items is processed when the order is placed. By placing a pre-order, you agree to wait until the item becomes available for shipping.

You may request cancellation before your pre-order has been shipped by contacting us at help.youthlaneca@yahoo.com with your order number. If the release is cancelled or significantly delayed, we’ll contact you with the available options, which may include cancellation and a refund.

Items that cannot be returned

We cannot accept returns for opened albums, opened or used skincare products, worn merchandise, gift cards, or items marked final sale, except where required by law.

Damaged, defective, or incorrect orders

Please record a clear and continuous unboxing video upon receiving your package.

The video must:
• begin before the shipping box is opened
• remain unedited and uninterrupted
• clearly show all contents and packaging materials

This video is required for any claims regarding missing, damaged, or incorrect items. Unfortunately, we may be unable to assist with claims if no proper unboxing video is provided.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. We’ll cover reasonable return shipping costs for damaged, defective, or incorrect orders.

Refunds

After receiving and inspecting your return, we’ll email you to confirm whether your refund has been approved. Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless required by law.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.